/complaints: Complaints Policy
If something about our work or our service falls short, we want to hear about it and make it right.
How to raise a complaint
Call us at Call for same-day help or email [email protected] with your name, the service address, the date of the work, and what went wrong.
What happens next
The owner reviews every complaint personally. We will acknowledge your complaint within one business day, investigate, and respond within five business days with what we found and what we propose to do.
If we cannot resolve it
You may also contact the Tennessee Department of Commerce and Insurance or the Better Business Bureau. Raising a complaint with us first gives us the chance to fix the problem directly, and most complaints end there.